../board_support.php There is no way for we mere mortals to know if this is working as there is no longer a progress bar!! It's very frustrating to have no idea if the update is hanging or if it's just a long slow process. A "force quit" view shows MDP as "Not responding" view_topic.php?t=326 This forum is intended as a means for users of MacDent Pro to present ideas and solutions to common issues. We at DDSMac, LLC do monitor this forum and use it as a means of determining internal issues with MacDent Pro. Your feedback is important in making this a great piece of software for your office. But please note that it is not intended as a replacement for phone or system-based technical support. If you are current on your support plan you can reach us at 877-337-6221. Or if you'd like to sign up for one of our support plans you can call 877-337-6229. view_topic.php?t=33 Hi guys, the troublemaker again ;-) We just ran our report and it is giving us all sorts of wild numbers. We ran this to try to figure out why we had patients get wierd statements. The problem is that the account (Either patient or Guarantor) will show a balance of x.xx dollars but when the statement is printed we get all sorts of odd numbers, some of this because the guarantor has one balance and the patient has another and it is a trying excercise to try to fix this. I have mildy irate patients coming to the door asking why they have a balance due when they have paid for each procedure as completed. Is there another report or repair that we can run to get all the numbers straight? Thanks. view_topic.php?t=31 We are trying to establish "recalls" with appropriate time constraints. We have created several recall types under Data>other tables>recall types (20 min recall, 60 min recall, that sort of thing) but when we are in a paitents Appointment window only one choice shows up. How do we change this or do we add more to the "Recall" area in the "Care" view? view_topic.php?t=29 Hi all, is it just me? I am trying to change the "Initial Patient View" preference on one of the clients (the one at MY desk) and every time I try I get a local crash with NO change to the preference. What am I missing? view_topic.php?t=27 Hi all, we have a recurring problem where an insurance cliam is printed for Mrs. X, using ZZZ insurance. When the form actually prints, it prints with QQQ insurance instead of ZZZ insurance. We have verified that there is only one insurer listed or that only one is selected as active, we have done the database rebuild (weekly) and this still happens. This will even print TTT insurance which was NEVER assigned to the patient or gurantor. Any ideas? view_topic.php?t=25 This discussion encompasses MacDent Pro Tech Support. Feel free to submit technical issues and/or problems here. In addition to providing a web-based technical support solution, it willl also provide an archive that others can view provided they are having similar isues or simply forgot how to do something in MacDent Pro. view_topic.php?t=17 \n\n